Play for fun, not to escape your problems. MT88 provides a range of self-control tools and support resources to ensure every gaming session stays safe, healthy, and fully in your hands.
At MT88, we believe that a great gaming platform not only offers exciting games, but also ensures its users play in a healthy and responsible way. Online gaming, when enjoyed properly, is a fun and thrilling source of entertainment. However, we recognise that without proper controls, it can have negative effects on a person's personal life and finances.
That is why MT88 invests seriously in a comprehensive Responsible Gaming program. We are not simply meeting regulatory requirements — we genuinely care about the wellbeing of every user who entrusts their time and money to our platform. We want you to come to MT88 for a good time, and leave with a smile — not regret.
This page contains everything you need to know about how to use the self-control tools we provide, how to recognise early warning signs of a gambling problem, and where to get help if needed. Please read carefully and do not hesitate to contact our team if you need support.
All these tools are available for free in your account. You set the limits — MT88 ensures they are enforced.
Set the maximum amount you can deposit within a given time period. Once the limit is reached, our system will automatically block any additional deposits until the limit period resets. Increases to this limit require a 7-day waiting period before taking effect.
Set how long you can play in a single session. When the set time is nearly up, MT88 will display a reminder. Once the limit is reached, the session ends automatically. This feature helps you maintain a healthy balance between gaming and daily life.
If you feel you need a break from the platform, activate the Forced Break feature for a period of 24 hours, 7 days, or 30 days. During this period, login to your account will be fully blocked. This is a suitable option if you want to take a pause without permanently closing your account.
The most powerful option we offer. By activating self-exclusion, your account will be fully blocked for a period of 6 months, 1 year, or permanently. You will not be able to access the platform or create a new account during this period. This decision is final and cannot be reversed early.
Set the maximum loss amount you are willing to absorb in a single day. Once this limit is reached, our platform will automatically block any further wagering until the next day. This tool helps you avoid heavy losses in a single bad gaming session.
MT88 proactively sends you notifications when your gaming session exceeds a set duration, the amount wagered reaches a defined threshold, or your gaming patterns show signs of concern. These alerts help you make more informed decisions.
An honest self-assessment is the most important first step. Ask yourself the questions below. If your answer to any of these is consistently "yes", it may be time to use our self-control tools or seek professional help.
Activating self-control tools on MT88 is designed to be as simple and fast as possible. No complicated process — you can protect yourself in just a few minutes, directly from your account.
Access the MT88 platform via our website or mobile app. Enter your login credentials as usual to access your personal dashboard.
Click the profile icon in the top right corner of the screen, then select "Account Settings" from the dropdown menu that appears.
In the settings menu, find and click the "Responsible Gaming" or "Self-Control" section. Here you will find all available protection tools.
Choose the type of limit you want to set — deposit, session time, loss, or self-exclusion. Enter the appropriate value and confirm your selection.
MT88 will send you a confirmation email. The limit you set takes effect immediately (for limit decreases) or after the designated waiting period (for limit increases).
More than just regulatory compliance — this is a core value that shapes how we operate every day.
MT88 enforces a minimum age requirement of 18 through a strict KYC process. All identity documents are verified before an account is fully activated.
Our system continuously monitors gaming patterns. If signs of a problem are detected, our team will proactively reach out to offer assistance.
All MT88 customer support agents receive specialised training in recognising and assisting users who may be experiencing gambling-related issues.
MT88 does not send promotions or bonus offers to users who are currently in a self-exclusion period or who have opted out of marketing communications.
Every responsible gaming support request is handled with full confidentiality. Your privacy is our priority in every support interaction.
MT88 provides articles, guides, and ongoing educational resources to help users make smarter, more responsible decisions in every gaming session.
Not sure about something? Here are answers to the most frequently asked questions from MT88 users about this programme.
View all FAQsSeeking help is a sign of strength, not weakness. Here are the support channels available to you.
Contact the MT88 support team directly via Live Chat, available 24 hours a day, 7 days a week. Our agents are trained to assist with self-control and responsible gaming issues.
Online 24/7Email our team for any enquiries related to responsible gaming, self-control requests, or if you need more detailed personal guidance.
[email protected]For deeper support, we encourage you to engage an accredited counsellor or mental health professional in Malaysia. Professional help can make a meaningful difference in your life.
Accredited Malaysian Specialists