Mt88 Privacy Policy – User Personal Data Protection

1 Information We Collect from Users

MT88 collects several categories of personal information as you interact with our platform. This collection is done directly from you, automatically through your use of the platform, or in some cases from trusted third-party sources. The following are the main categories of data we collect:

a) Registration and Identity Information

When you register an mt88 account, we collect information such as your full name, date of birth, identity card or passport number, email address, mobile number, and residential address. This information is required to verify your identity, fulfil KYC (Know Your Customer) requirements, and confirm that you meet the minimum age to use our platform.

b) Financial Information

To process deposits and withdrawals, we collect bank account numbers, bank names, e-wallet account numbers (such as Touch 'n Go eWallet or GrabPay), and transaction history within the platform. We do not directly store credit or debit card information — card transactions are processed through an integrated payment gateway that complies with PCI-DSS standards.

c) Platform Usage Information

Our platform automatically records information about how you use mt88, including the games you play, wagering amounts, session duration, win and loss history, and any interactions with platform features such as bonus and promotion programmes.

d) Device Technical Information

We also automatically collect technical data when you access our platform, including IP address, browser type and version, device operating system, screen resolution, unique device identifiers, and general location data (based on IP) for fraud detection and regional compliance purposes.

2 How We Use Your Personal Data

Every piece of information we collect from mt88 users is used for legitimate, pre-defined purposes. We do not use your personal data for purposes unrelated to the provision of platform services without your prior consent. The following are the primary purposes for data use:

• Account Management: To create, verify, and maintain your mt88 account, and to process all financial transactions associated with that account.
• Legal Compliance and KYC: To fulfil legal obligations related to identity verification, anti-money laundering (AML), and other compliance requirements imposed on online gaming platforms.
• Fraud Detection and Prevention: To monitor suspicious activity, detect any attempted fraud or system abuse, and protect the security of all platform users.
• Customer Support: To handle enquiries, complaints, and support requests submitted through our support channels such as Live Chat and email.
• Service Improvement: To analyse aggregate platform usage patterns in order to identify areas for improvement and develop better new features for users.
• Marketing Communications: To send information about relevant promotions, bonuses, and special offers — only if you have agreed to receive such communications during registration or through the communication preferences settings in your account.
• Responsible Gaming: To monitor gaming habits and identify signs of problem gambling in order to support users who may need assistance through our Responsible Gaming programme.

3 Information Sharing with Third Parties

MT88 understands that your trust is our most valuable asset. We do not share, sell, rent, or disclose your personal information to third parties without your consent, except in the limited situations outlined below:

• Payment Processors: Required financial information is shared with payment processors and financial institutions integrated with the mt88 platform solely for the purpose of processing your deposits and withdrawals. All our payment processors comply with PCI-DSS security standards and have strict data protection agreements in place with MT88.
• Technology Service Providers: We work with selected technology providers to support platform operations, including cloud computing, analytics, and cybersecurity services. These providers are only permitted to process your data in accordance with mt88's instructions and may not use that data for their own purposes.
• Legal Requirements: MT88 will disclose user information to government authorities, law enforcement agencies, or courts when required to do so by applicable law, a valid court warrant, or a lawful court order.
• mt88 Rights Protection: In circumstances where mt88 needs to disclose information to protect our legal rights, prevent fraud, or safeguard the safety of other users and the general public.

Every third party that receives personal data of mt88 users is required to sign a data processing agreement that complies with international data protection standards. mt88 remains responsible for the processing of your data even when it is handled by an authorised third party.

4 Cookies and Tracking Technologies

The mt88 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session, remembering language preferences, and ensuring account security. These cookies cannot be disabled as the platform cannot function without them.
• Performance Cookies: Collecting aggregated and anonymized information about how users use our platform — for example, the most frequently visited pages and time spent on each section. This information helps us improve platform performance.
• Functional Cookies: Allowing the platform to remember your preferences and personal settings, such as game preferences, display format, and language settings, to deliver a more personalized experience.
• Security Cookies: Used exclusively to detect and prevent fraudulent activity, cyber attacks, and unauthorised access to user accounts.

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the mt88 platform.

5 Data Security and Protection Measures

Protecting users' personal data from unauthorized access, loss, or misuse is MT88's highest priority. We continuously invest in security infrastructure to ensure world-class data protection for all our Malaysian users.

Key security measures we have implemented:

• 256-bit SSL Encryption: All communications between your browser or app and the mt88 servers are encrypted using TLS 1.3 with 256-bit encryption, ensuring data cannot be intercepted in transit.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including identity and financial information, is encrypted using military-grade AES-256 algorithms.
• Strict Access Controls: Access to user data is granted only to mt88 staff who genuinely require it to perform their duties, applying the principle of least privilege and mandatory multi-factor authentication.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to cyber threats, intrusion attempts, and unusual activity in real time.
• Regular Security Audits: MT88 undergoes regular penetration testing and independent security audits by certified cybersecurity firms to identify and address any system vulnerabilities.
• Incident Response Plan: We have a comprehensive incident response procedure to address any data breaches swiftly and efficiently, including notification protocols for affected users.

6 User Rights Regarding Personal Data

As an mt88 user, you have certain rights regarding your personal data, and we are committed to facilitating the exercise of those rights. The following rights are guaranteed to you:

To exercise any of the above rights, please contact our Data Protection Officer team via email at the address stated in the "Contact Us" section below. We will respond to all valid requests within 30 calendar days.

7 Cross-Border Data Storage and Transfer

Mt88 user personal data is stored on fully protected servers. Data retention periods depend on the data category and the purpose of collection:

• Active account data is retained for as long as your account remains active and operational on the mt88 platform.
• Financial transaction records are retained for a minimum of seven years to meet financial compliance and tax reporting requirements.
• KYC records and identity verification data are retained for the period required by the relevant regulatory authority, typically between five and seven years after account termination.
• Customer support communication logs are retained for two years for reference and quality control purposes.
• Technical data and security logs are retained for 90 days for the purpose of security threat detection.

In certain operational situations, user data may be processed or stored outside Malaysia by the technology service providers we engage. Where cross-border data transfers occur, mt88 ensures equivalent protections are in place through standard data transfer agreements and internationally recognised standard contractual clauses.

8 Children's Privacy and Protection of Young Users

The mt88 platform is exclusively for users aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

MT88 employs multiple mechanisms to verify user age during the registration process, including a KYC process that requires valid identification documents. Should we discover that we have inadvertently collected data from a minor, we will immediately take the following steps:

• Immediately suspending the account in question.
• Permanently deleting all personal data associated with that account.
• Returning any funds held in that account via the original payment channel.
• Reporting the incident to the relevant authorities if required by law.

If you have information that someone under the age of 18 has registered an mt88 account, please contact us immediately so we can take appropriate action.

9 Changes to This Privacy Policy

MT88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, updated legal requirements, or platform service improvements. Any material changes will be communicated to you via:

• A prominent notice on the mt88 platform homepage for at least 30 days before the changes take effect.
• An email will be sent to the address registered to your account for any significant changes affecting your rights.
• In-app notifications on the mt88 mobile app if you access the platform through our app.

The "Last Updated" date shown at the top of this document will be updated each time changes are made. We encourage you to review this Privacy Policy periodically. Your continued use of the mt88 platform after the effective date of any changes constitutes your full acceptance of the updated terms.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mt88 handles your personal data, please contact our Data Protection Officer:

For general enquiries unrelated to privacy, you may also visit our FAQ us or read our Terms and Conditions mt88 platform. We are always ready to help and value every piece of feedback from our users.